Effective Date: 20.05.2025
Welcome to Expert Hospitality. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including through our websites:
and through our WhatsApp marketing and communication services.
1. Information We Collect
We may collect the following information:
- Personal Identifiable Information (PII):
- Full Name
- Phone Number
- Email Address
- Location (City, State)
- Hotel preferences or inquiry details
- Usage Data:
- IP address
- Browser type and version
- Device type
- Pages visited on our website
- WhatsApp Communications:
- Message content and interaction details
- Opt-in preferences
2. How We Collect Information
- When you fill out a contact form or subscribe to updates
- When you opt-in to receive WhatsApp communications
- Through cookies and web analytics
- During offline marketing events or property visits
3. How We Use Your Information
- Share property promotions and hotel offers
- Respond to inquiries or service requests
- Provide updates via WhatsApp, SMS, email, or phone
- Improve user experience and website functionality
- Comply with legal and regulatory obligations
4. WhatsApp Marketing Compliance
We ensure full compliance with WhatsApp's Business Policy and applicable data protection laws:
- Opt-In Required: Users are added to WhatsApp lists only after they explicitly opt-in through forms, messages, or QR code scans.
- Opt-Out Options: Users can reply with "STOP" or contact us directly to unsubscribe at any time.
- No Spam Policy: We send relevant, time-bound offers, and do not share user data with third-party advertisers.
5. Data Security
We implement industry-standard measures to protect your data, including:
- Secure servers and HTTPS encryption
- Access control and data minimization
- Regular audits and updates
6. Data Sharing
We may share your data only with:
- Our affiliated company, Expert Hospitality
- Third-party service providers (e.g., WhatsApp API platforms, CRM tools) bound by confidentiality
- Legal or regulatory authorities, if required
7. User Rights
You have the right to:
- Access or correct your data
- Withdraw consent at any time
- Request data deletion
To exercise these rights, email us at: info@experthospitality.in
8. Cookies and Tracking
We use cookies for:
- Analyzing website traffic
- Personalizing user experience
You may disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.
10. Contact Us
Expert Hospitality
Email: info@experthospitality.in
Phone: +91 90625 27071
Website: https://experthospitality.in